Customer emails answered in seconds — classified, drafted, and sent (or queued for approval) while you run the business.
Gmail or Outlook — a secure connection, set up in minutes. Nothing changes about how customers email you.
It reads your FAQ, policies, and past replies so answers sound like you — hours, returns, shipping, all of it.
High-confidence answers go out automatically. A confidence threshold you control decides what sends itself.
Low-confidence or sensitive emails land in an approval queue. Angry customers are flagged and escalated instantly.
Yes. You set the confidence threshold. Below it, replies wait in your approval queue — nothing sends without meeting your bar.
Sentiment detection flags frustration and routes the thread to a human with a suggested empathetic draft ready to edit.
You pick the tone — professional or friendly — and it learns from your own past replies, not generic templates.
Yes — order status, delivery info, appointment slots. It calls your systems before replying, like a trained employee would.
All names, emails, and companies shown are fictional. Figures are illustrative of typical small-business scenarios.